Bill Staikos

“The news on Medallia yesterday out of Reuters is the clearest sign yet that the old math behind a lot of customer feedback software is breaking down. If lenders take control as the news reported, Medallia probably does not disappear, but it does get ”

“I’m excited to share that I’ve joined Birdie.ai as a Strategic Advisor, U.S. GTM.”

“Blackstone’s earnings call yesterday made me rethink part of the Medallia story. If you know me, I am always asking, "What if the opposite was true?" And given market commentary over the last few weeks, and the sloppiness of a market expecting them t”

→ The post leverages contrarian positioning ('what if the opposite was true?') combined with insider knowledge from earnings calls to challenge market pessimism, establishing authority while inviting de

“Most CX programs are overbuilt at the bottom and underbuilt where money actually gets made; check out the image for reference. Is this you?”

→ The post challenges the conventional CX wisdom by reframing the problem from listening/analytics to business decision-making and accountability, then provides a diagnostic framework that resonates wit

“I've been getting the same question over the last week or so: Is Qualtrics the next Medallia?”

→ The post establishes authority by providing nuanced, contrarian analysis that goes deeper than clickbait headlines, positioning the author as a credible insider who understands both vendor strategy an

“Many of you read the latest Medallia news yesterday; I think it's bigger than them or even Qualtrics for that matter.”

“Proud dad moment - 'AI, Not KPI' is now Top 50 in Substack's Technology list and it feels pretty awesome. Huge thanks to subscribers who have joined over the last 6 weeks!!”

“I keep seeing companies hire for “CX” and then wonder why nothing actually changes. They build teams that are great at describing problems, publishing dashboards, and explaining customer pain, but they’re not set up to actually remove the friction cu”

→ The post establishes authority through a specific, implementable framework backed by personal execution experience, while challenging conventional CX wisdom and inviting expert-level dialogue through

“July 4th always makes me think about my parents.”

“I’m starting a new, weekly series called "AI, not KPI." The first issue drops here and on Substack this Monday.”